Job Description
Join our dynamic remote team as a Night Shift IT Support Specialist! Enjoy 100% work-from-home flexibility while serving clients across the Mountain Time Zone. This critical role ensures seamless technical operations during overnight hours with competitive compensation and comprehensive benefits.
Why You'll Love This Role:
- Full remote work flexibility with company-provided equipment
- Competitive salary + performance bonuses
- Comprehensive health/dental/vision coverage
- 401(k) with 6% company match
- Professional development stipend
- Collaborative virtual team culture
Responsibilities
- Provide 24/7 remote technical support for enterprise clients via phone, chat, and remote access
- Troubleshoot complex hardware/software issues including cloud infrastructure and cybersecurityMonitor system alerts and proactively resolve overnight incidents
- Document technical solutions and update knowledge base articles
- Collaborate with global IT teams during cross-continental handoffs
- Maintain SLA compliance for critical business systems
- Conduct monthly system health checks during off-peak hours
Qualifications
- 3+ years in enterprise IT support or helpdesk environments
- CompTIA Security+ or equivalent cybersecurity certification
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Experience with ticketing systems (ServiceNow/Jira) and remote monitoring tools
- Strong diagnostic skills for network, hardware, and software issues
- Ability to work independently with minimal overnight supervision
- Excellent written communication for technical documentation
- CompTIA A+ certification preferred