Job Description
Are you looking for a high-impact remote career with flexible hours?
We are seeking a detail-oriented Remote Night Shift IT Support Specialist to join our dynamic team based in Colorado Springs. In this role, you will provide critical technical assistance to our global workforce, ensuring seamless operations during our off-hours. We offer a competitive salary, comprehensive benefits, and a truly remote-first culture that prioritizes your well-being and professional growth.
Why Join Us?
• 100% Remote Work: Work from the comfort of your home in Colorado Springs.
• Night Shift Flexibility: Enjoy a consistent schedule with the opportunity to live your life during the day.
• Career Growth: Access to continuous training and advancement opportunities within the tech sector.
Responsibilities
- Provide tier 2 technical support and troubleshooting for hardware, software, and network issues via remote channels.
- Manage and prioritize a high volume of incoming support tickets with a focus on resolution and customer satisfaction.
- Monitor system performance and respond to critical alerts during the night shift to ensure 24/7 uptime.
- Document all technical issues, resolutions, and interactions in our ticketing system accurately and efficiently.
- Collaborate with the day-shift team and other departments to resolve complex technical escalations.
- Perform routine system updates, patches, and security checks outside of standard business hours.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT, Computer Science, or related field preferred.
- Minimum of 2 years of experience in IT support, help desk, or technical customer service.
- Demonstrated experience working successfully in a remote or virtual work environment.
- Must be available to work a consistent night shift schedule (e.g., 10:00 PM - 6:00 AM or similar).
- Strong troubleshooting skills and proficiency with Microsoft Office Suite and remote desktop tools.
- Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users.