Job Description
Join TechSecure Solutions as a Remote Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This full-time remote position offers the flexibility of working from Indianapolis while supporting global clients during critical overnight hours. Enjoy competitive compensation, comprehensive benefits including health insurance and retirement plans, and a collaborative virtual environment where your technical expertise directly impacts business continuity. As a key member of our IT infrastructure team, you'll troubleshoot complex systems, implement security protocols, and ensure seamless service delivery during off-peak hours. Our culture values work-life balance with flexible scheduling options, professional development stipends, and opportunities for career advancement in a rapidly growing tech company.
Responsibilities
- Provide remote technical support for hardware, software, and network systems during overnight shifts
- Monitor and respond to security alerts, incidents, and system outages in real-time
- Document all support tickets, resolutions, and system configurations using ITSM tools
- Collaborate with global IT teams during handovers and complex incident escalations
- Conduct proactive system maintenance, patch deployments, and security updates
- Train and mentor junior support staff on troubleshooting procedures and best practices
- Generate detailed performance reports and recommend system improvements
Qualifications
- 3+ years of experience in IT support or system administration
- Proven ability to work independently during night shifts with minimal supervision
- CompTIA Network+ or equivalent certification required
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong analytical skills and experience with remote monitoring tools (e.g., SolarWinds, Nagios)
- Excellent written and verbal communication skills for cross-team collaboration
- Ability to prioritize tasks in high-pressure situations during critical outages
- Home office setup with reliable high-speed internet and ergonomic equipment