Job Description
Join TechGuard Solutions as a Remote Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This fully remote role offers the flexibility to work from anywhere in Phoenix while serving critical infrastructure needs during overnight hours. Enjoy competitive compensation with a 15% night shift differential, comprehensive benefits package, and career growth opportunities in a rapidly scaling tech environment.
We're seeking detail-oriented professionals who thrive in independent settings and possess exceptional troubleshooting skills. As a key member of our global support team, you'll ensure seamless system operations while enjoying Phoenix's vibrant lifestyle during your daytime hours. Experience the perfect blend of professional challenge and personal freedom with our industry-leading remote work program.
Responsibilities
- Provide Tier 2/3 technical support for enterprise systems via remote channels during overnight shifts (10 PM - 6 AM MST)
- Diagnose and resolve complex hardware/software issues including network connectivity, cloud applications, and security protocols
- Monitor system health and proactively address potential vulnerabilities during off-peak hours
- Document technical procedures and maintain accurate incident tracking in ticketing systems
- Collaborate with global IT teams during escalation scenarios and major incident responses
- Conduct scheduled maintenance and system updates during low-traffic windows
- Maintain strict adherence to SOC 2 compliance standards and data security protocols
Qualifications
- 3+ years of experience in enterprise IT support with night shift or 24/7 environment exposure
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent cybersecurity certification required
- Proficiency in remote diagnostic tools (TeamViewer, SCCM, SolarWinds)
- Exceptional written communication skills for technical documentation
- Ability to work independently with minimal supervision in fast-paced scenarios
- Valid Arizona driver's license for occasional on-site equipment retrieval
- CompTIA Network+ certification preferred