Job Description
Are you looking for a high-impact remote role? Apex Global Solutions is seeking a dedicated Night Shift IT Support Specialist to join our San Francisco-based team. We are committed to providing a world-class work environment, including top-tier equipment, for our remote employees.
In this role, you will manage technical support tickets, troubleshoot hardware and software issues, and ensure business continuity for our clients during off-peak hours. While we are headquartered in San Francisco, CA, we support a distributed workforce across Florida and beyond.
Why Apply?
- Equipment Provided: We supply high-performance laptops, dual monitors, ergonomic keyboards, and high-speed internet stipends.
- Night Shift Flexibility: Enjoy the quiet of the night while earning a competitive hourly wage.
- Premium Benefits: Comprehensive health, dental, and vision coverage.
Responsibilities
- Monitor and respond to incoming support tickets via Zendesk/ServiceNow during the night shift window.
- Diagnose and resolve technical hardware and software issues for remote employees.
- Configure and deploy new workstations and peripherals provided by the company.
- Escalate complex issues to the day-shift engineering team with detailed documentation.
- Maintain accurate logs of technical support interactions and resolutions.
- Conduct nightly system health checks to ensure security and stability.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- Minimum of 1-2 years of experience in technical support or helpdesk roles.
- Proven ability to work independently and effectively during night hours (10:00 PM - 6:00 AM).
- Familiarity with remote support tools (e.g., TeamViewer, AnyDesk) and operating systems (Windows, macOS).
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Must reside in the United States (San Francisco or Florida preferred).