Job Description
Are you a technical problem solver looking for a high-impact role with a competitive night shift premium? Apex Cyber Solutions is seeking a dedicated Remote IT Support Specialist to join our elite Washington DC team. Work from the comfort of your home, covering the critical night hours that keep our national clients secure and operational. This is a unique opportunity to utilize your technical expertise in a flexible, high-paying environment.
Why Join Us?
- Night Shift Premium: Earn a competitive hourly rate for working during off-peak hours.
- Remote Flexibility: Eliminate your commute while serving clients in the DC area.
- Growth Opportunities: Pathway to Senior Engineering and Management roles.
Responsibilities
- Provide 24/7 technical support via remote channels (Phone, Chat, Ticketing System).
- Diagnose and resolve hardware, software, and network connectivity issues for end-users.
- Manage and troubleshoot access to secure government and corporate networks remotely.
- Monitor system performance and respond to critical alerts during night shifts.
- Document all technical interactions and resolutions in the CRM system.
- Collaborate with day-shift engineering teams to resolve complex escalations.
Qualifications
- Minimum 2-3 years of experience in IT Help Desk or Technical Support.
- Proven experience working the night shift or rotating schedules.
- Strong knowledge of Windows 10/11, Active Directory, and remote desktop protocols.
- Excellent verbal and written communication skills for client-facing interactions.
- Ability to work independently in a remote environment with high security standards.
- US Citizenship required for security clearance.