Job Description
Join TechSolutions Global as a Remote Night Shift Specialist and become an essential part of our 24/7 customer support powerhouse. Work from the comfort of your El Paso home while delivering exceptional service to clients across the nation. This role offers competitive compensation, comprehensive benefits, and the flexibility of remote work with dedicated career growth opportunities. We're seeking dedicated professionals who thrive in night environments and are passionate about solving customer challenges.
Responsibilities
- Provide 24/7 customer support via phone, email, and chat during night shift hours (10 PM - 6 AM CT)
- Resolve technical issues and troubleshoot software/hardware problems for enterprise clients
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with global support teams to escalate complex issues when needed
- Meet monthly KPIs for response time, resolution rate, and customer satisfaction
- Contribute to continuous improvement of support protocols and knowledge base
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 2 years experience in customer service or technical support
- Proven ability to work independently during night shifts with minimal supervision
- Proficiency with ticketing systems (Zendesk, Jira) and remote desktop tools
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication skills in English
- Reliable high-speed internet connection and dedicated home office space