Job Description
Join Nexus Global Solutions as a Remote Night Shift Specialist and transform your career while Detroit sleeps! We're seeking dedicated professionals to deliver exceptional support during overnight hours. Enjoy the flexibility of remote work with competitive compensation, comprehensive benefits, and a dynamic team environment. This role offers growth opportunities and the chance to make a real impact while working from anywhere in the United States.
Responsibilities
- Provide 24/7 technical support and troubleshooting for enterprise clients during overnight hours
- Monitor and respond to critical system alerts and incident escalations
- Collaborate with global teams to resolve complex technical issues
- Document all interactions and maintain detailed case histories
- Contribute to process improvements for overnight operations
- Conduct system health checks and preventative maintenance tasks
- Train and mentor new team members on night shift protocols
Qualifications
- 3+ years of experience in IT support or technical operations
- Proven ability to work independently during overnight hours
- Strong problem-solving skills with attention to detail
- Experience with ticketing systems (Jira, ServiceNow)
- Knowledge of cloud platforms (AWS, Azure, GCP)
- Excellent written and verbal communication skills
- Ability to prioritize tasks in high-pressure situations
- CompTIA A+ or equivalent certification preferred