Job Description
Join NexTech Solutions as a Remote Night Shift Specialist where we provide all necessary equipment for your success! Work from anywhere in the United States while supporting our West Coast operations during night hours. Enjoy competitive compensation, comprehensive benefits, and a supportive remote culture.
What We Offer:
- Complete home office setup provided (laptop, headset, ergonomic chair)
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development stipend
Responsibilities
- Monitor and resolve technical issues for clients during night shift hours
- Provide exceptional customer support via phone, chat, and email
- Document all interactions in CRM systems with precision
- Collaborate with global teams to ensure seamless service delivery
- Adhere to security protocols for data protection
- Participate in monthly training sessions to stay current with technologies
- Meet performance metrics for response time and resolution rates
Qualifications
- High school diploma or equivalent; bachelor's degree preferred
- Minimum 2 years in customer service or technical support
- Experience with remote work tools (Zoom, Slack, CRM systems)
- Ability to work independently with minimal supervision
- Strong problem-solving and communication skills
- Availability to work 10 PM - 6 AM EST consistently
- US residency required due to equipment shipping logistics
- Basic troubleshooting knowledge of Windows/macOS systems