Job Description
Join Nexus Global Solutions as a Remote Night Shift Support Specialist and become an integral part of our 24/7 operations team. This fully remote position offers the flexibility of working from home while supporting critical infrastructure during overnight hours. We're seeking a dedicated professional to ensure seamless service delivery for our West Coast clients. Enjoy competitive compensation, comprehensive benefits, and a supportive virtual environment. If you're a night owl with technical expertise and exceptional problem-solving skills, this role is your gateway to a rewarding career in remote IT support.
Responsibilities
- Provide Tier 2 technical support for enterprise systems during overnight hours (10 PM - 6 AM)
- Monitor and resolve network, server, and application incidents via ticketing system
- Execute scheduled maintenance tasks during low-traffic windows
- Document troubleshooting procedures and knowledge base articles
- Collaborate with global teams during cross-functional incident resolution
- Conduct system health checks and performance optimization
- Escalate critical issues to senior engineers with detailed context
Qualifications
- Minimum 2 years of IT support experience in night shift or rotational roles
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong network troubleshooting skills (TCP/IP, DNS, VPN)
- Experience with monitoring tools (Nagios, SolarWinds, Datadog)
- CompTIA Security+ or equivalent certification preferred
- Exceptional written communication for documentation and ticket management
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection (minimum 50 Mbps)