Job Description
Are you a self-motivated professional looking for a stable, full-time opportunity in a 100% remote environment? Nexus Global Support is urgently hiring for our Night Shift Support Team based in Louisville, KY. Join us to provide exceptional technical support to our clients during off-hours while enjoying the ultimate flexibility of working from home.
Why Join Our Elite Team?
- 100% Remote: Enjoy the freedom of working from your own home office.
- Night Shift Flexibility: Secure a predictable schedule that fits your lifestyle.
- Competitive Pay: Earn $25–$35/hr depending on experience and skills.
- Modern Tech Stack: Use industry-leading tools to resolve complex issues efficiently.
Responsibilities
- Monitor and respond to incoming support tickets via phone, email, and chat during the designated night shift hours.
- Diagnose and troubleshoot hardware, software, and network issues for a diverse client base.
- Maintain accurate and detailed records of all customer interactions and resolutions in the ticketing system.
- Escalate unresolved complex technical issues to senior technical staff or Tier 2 support teams.
- Adhere to strict Service Level Agreements (SLAs) and quality assurance standards to ensure client satisfaction.
- Collaborate effectively with day-shift teams to ensure seamless continuity of support operations.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred.
- Reliable high-speed internet connection and a dedicated home office space free from distractions.
- Previous experience in customer service, technical support, or call center environments is highly desirable.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills with a professional, customer-centric demeanor.
- Ability to work independently and manage time effectively with minimal supervision.