Job Description
We are seeking a highly motivated Remote Night Shift Tech Support Specialist based in Colorado Springs. This is a 100% Work From Home opportunity ideal for candidates who excel in a quiet environment and prefer working outside of standard business hours.
Role Overview:
As part of our remote support team, you will be responsible for providing exceptional technical assistance to our clients during the night shift. You will troubleshoot hardware and software issues, resolve network connectivity problems, and ensure our customers have uninterrupted service.
Key Benefits:
- 100% Remote Work from anywhere in Colorado Springs.
- Night Shift Schedule (10:00 PM - 6:00 AM Mountain Time).
- Competitive salary and comprehensive benefits package.
- Flexible schedule and no commute.
Join us and take your career to the next level in a stable, growing company.
Responsibilities
- Provide 24/7 technical troubleshooting and customer support via chat, email, and phone.
- Diagnose and resolve hardware and software issues for remote end-users.
- Manage and prioritize incoming support tickets within established Service Level Agreements (SLAs).
- Document all technical interactions and resolutions in the knowledge base system.
- Collaborate with day shift engineering teams to escalate and resolve complex issues.
- Proactively monitor system alerts and perform routine maintenance checks during off-hours.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or IT is preferred.
- Minimum of 2 years of experience in technical support, helpdesk, or customer service.
- Strong understanding of Windows, macOS, and mobile operating systems.
- Excellent written and verbal communication skills with a focus on remote support.
- Ability to work independently and maintain high productivity during night shifts.
- Reliable high-speed internet connection and a dedicated workspace.