Job Description
Are you a problem-solver who thrives in a fast-paced environment? Nexus Digital Solutions is seeking a dedicated Technical Support Specialist to join our elite remote team. We are looking for a self-motivated individual to provide exceptional service to our clients during critical off-hours.
In this role, you will serve as the bridge between our clients and our technical team, ensuring uptime and satisfaction while working the night shift. We offer a competitive benefits package, including health insurance, paid time off, and a fully remote work environment.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and chat to remote clients.
- Diagnose and resolve hardware and software issues efficiently.
- Maintain accurate records of all technical interactions in our CRM system.
- Escalate complex issues to senior engineers while keeping clients informed.
- Collaborate with cross-functional teams to improve support protocols.
- Ensure adherence to company Service Level Agreements (SLAs).
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Previous experience in technical support or customer service, preferably in a remote setting.
- Strong troubleshooting skills with computers, networks, and peripherals.
- Excellent written and verbal communication skills.
- Must be available to work night shifts (10:00 PM - 6:00 AM EST).
- Proficiency with ticketing systems and remote desktop tools.