Job Description
Join our elite remote support team at GlobalConnect Solutions and transform your night owl energy into career success! We're hiring dedicated professionals for our night shift technical support roles across Boston, MA, and North Carolina. Full equipment provided – including high-performance laptop, noise-canceling headset, and ergonomic setup – so you can start working from day one.
Why This Role Rocks:
- Competitive salary with shift differential pay
- 100% remote work with flexible scheduling
- Comprehensive benefits package (health/dental/vision)
- Career advancement pathways in tech leadership
- Collaborative culture with 24/7 global support teams
Responsibilities
- Provide exceptional technical support via phone, chat, and remote access during night shifts (11 PM - 7 AM EST)
- Troubleshoot complex hardware/software issues for enterprise clients
- Document all interactions in ticketing systems with precision
- Collaborate with cross-functional teams for seamless issue resolution
- Maintain 99.9% uptime SLA through proactive monitoring
- Train junior staff on advanced diagnostic protocols
Qualifications
- 3+ years in technical support or IT operations
- Expertise in Windows/macOS, networking, and cloud systems
- Proven ability to work independently in remote environments
- CompTIA A+/Network+ certification preferred
- Strong analytical and de-escalation skills
- Reliable high-speed internet connection
- Ability to work night shift consistently (Eastern Time Zone)