Job Description
We are seeking a dedicated Remote Night Shift Tech Support Specialist to join our rapidly growing team. As a leader in the call center and technical support industry, we provide the hardware and software you need to succeed, including a top-of-the-line laptop and ergonomic headset. This is an excellent opportunity for those seeking a Work From Home position with a stable schedule.
Our Austin-based team supports clients across the United States, including California. You will be the first point of contact for technical troubleshooting, ensuring our clients have seamless experiences. No prior experience is required; we provide comprehensive training and the equipment to get you started.
Responsibilities
- Provide expert technical support to clients via phone and email during the night shift hours (10:00 PM - 6:00 AM EST).
- Diagnose and resolve hardware and software issues using the equipment provided by the company.
- Document all customer interactions and technical resolutions in the CRM system accurately and efficiently.
- Maintain a professional and empathetic demeanor while managing high volumes of incoming support tickets.
- Collaborate with the day-shift team to escalate complex issues and ensure continuity of service.
- Stay up-to-date with product knowledge and update training materials as needed.
Qualifications
- Must be legally authorized to work in the United States.
- High school diploma or GED equivalent is required.
- Must be available to work night shift hours (specific shift details provided upon interview).
- Strong computer literacy and troubleshooting skills.
- Reliable high-speed internet connection and a dedicated workspace.
- Ability to pass a background check and drug screen.