Job Description
Are you a night owl looking for a stable, high-paying 100% remote career? Apex Digital Solutions is currently hiring Night Shift Technical Support Specialists to join our expanding remote team. We support clients across the United States, including those in the Detroit and Ohio regions.
As a Remote Night Shift Specialist, you will be the first line of defense for our customers, resolving technical issues and ensuring a seamless experience while working from the comfort of your home.
Why Join Us?
- 100% Remote Work: No commuting, no office politics, just pure productivity.
- Competitive Pay: Earn $22-$28/hour based on experience.
- Flexible Schedule: Full-time night shift opportunities available immediately.
- Equipment Provided: We supply the laptop and headset.
Responsibilities
- Provide exceptional technical support and customer service via phone, email, and chat during night hours (10 PM - 6 AM EST).
- Diagnose and troubleshoot hardware and software issues for remote users and resolve them efficiently.
- Document all customer interactions and technical resolutions in our CRM system accurately.
- Escalate complex technical issues to senior engineering teams when necessary.
- Maintain a high level of professionalism and patience when dealing with frustrated customers.
- Collaborate with day-shift teams to ensure continuity of service.
Qualifications
- High school diploma or GED required.
- 1+ years of experience in customer support, technical helpdesk, or call center roles.
- Strong computer literacy and troubleshooting skills.
- Stable, high-speed internet connection (Minimum 25 Mbps).
- Ability to work independently with minimal supervision during night hours.
- Must be located within the United States.