Job Description
We are seeking a highly motivated Remote Night Shift Technical Support Specialist to join our elite customer service team in Boston, MA. In this pivotal role, you will provide critical technical assistance to our global client base during off-hours, ensuring seamless operations and maximum client satisfaction. If you are a night owl who thrives in a quiet, focused environment and enjoys solving complex technical problems, we want to hear from you.
As a member of our remote team, you will enjoy the flexibility of working from home while contributing to a world-class support infrastructure. We offer a competitive shift differential, comprehensive benefits, and a clear path for career advancement.
Responsibilities
- Provide exceptional technical support via phone, chat, and email during night shift hours.
- Diagnose and troubleshoot hardware, software, and network issues for remote clients.
- Manage and prioritize incoming support tickets efficiently using Zendesk or Salesforce.
- Document all customer interactions, resolutions, and technical details in the CRM system.
- Collaborate with day-shift engineering teams to escalate and resolve complex issues.
- Maintain a deep knowledge base of our products and service offerings.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or related field preferred.
- Minimum 2 years of experience in technical support, help desk, or customer service.
- Must be available to work rotating night shifts (e.g., 10:00 PM – 6:00 AM).
- Strong problem-solving skills with a high degree of technical aptitude.
- Excellent written and verbal communication skills with a focus on empathy.
- Reliable high-speed internet connection and a quiet home office environment.