Job Description
Are you a self-starter who thrives in the quiet of the evening? CloudSync Solutions is seeking a dedicated Remote Night Shift Technical Support Specialist to join our elite team. We are looking for a problem-solver who enjoys the flexibility of working from home and the unique focus that comes with night shifts.
As a key member of our support team, you will be the bridge between our clients and our cutting-edge technology solutions. You will handle complex technical inquiries, ensuring our users remain productive 24/7. This is a fully remote position, but you must be based in or willing to relocate to Colorado Springs, CO.
Responsibilities
- Provide high-quality technical support to clients via phone, email, and chat during the night shift.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Document all interactions and resolutions in our ticketing system (Zendesk/Jira).
- Mentor and guide day-shift support staff by providing feedback on recurring issues.
- Monitor system performance and alert the engineering team to critical anomalies.
- Escalate complex cases to senior engineers or third-party vendors when necessary.
Qualifications
- 1-3 years of experience in technical support, help desk, or customer service.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts (TCP/IP, DNS, VPN) is highly preferred.
- Ability to work independently in a remote environment without direct supervision.
- Excellent written and verbal communication skills.
- Reliable high-speed internet connection and a dedicated workspace.