Job Description
Are you a night owl who thrives on solving complex technical puzzles? Horizon Digital Services is seeking a highly skilled Remote Technical Support Specialist to join our elite team.
Based in the heart of Fort Worth, we are a US-based enterprise service provider offering Work From Home opportunities to talented individuals across the country. This is a Night Shift position designed for those who prefer to work when the world sleeps, ensuring a quiet environment and maximum productivity.
Why You'll Love Working Here:
- True Flexibility: 100% remote role with a night shift schedule (e.g., 8 PM – 5 AM or 10 PM – 7 AM).
- Competitive Compensation: Earn between $22.00 and $35.00 per hour based on experience.
- Modern Environment: Work with cutting-edge tools and a supportive, diverse team culture.
- Work-Life Balance: Enjoy your days off while contributing to a thriving organization.
We are looking for a problem-solver who can deliver exceptional customer service and technical expertise from the comfort of their home in Fort Worth, TX.
Responsibilities
- Provide remote technical support to enterprise clients via phone, chat, and email during night hours.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Log and document all interactions, resolutions, and troubleshooting steps in the ticketing system.
- Collaborate with cross-functional teams to escalate and resolve complex incidents.
- Adhere to Service Level Agreements (SLAs) to ensure high customer satisfaction scores.
- Maintain a professional home office environment and ensure reliable internet connectivity.
Qualifications
- Minimum 1-2 years of experience in IT support, Help Desk, or Customer Service.
- Must be authorized to work in the United States.
- High-speed internet and a dedicated workspace are mandatory.
- Excellent verbal and written communication skills in English.
- Ability to work independently without direct supervision during night shifts.