Job Description
Are you a night owl seeking a career that offers flexibility and competitive pay?
We are looking for a dedicated Remote Night Shift Technical Support Specialist to join our growing team. If you thrive in a quiet environment and enjoy solving complex technical issues, this is the perfect opportunity for you. Enjoy the benefits of a 100% Work From Home role with a schedule that suits your lifestyle.
Why Join Us?
- 100% Remote Work: Work from the comfort of your home.
- Night Shift Schedule: Flexible hours between 10:00 PM and 6:00 AM EST.
- Competitive Benefits: Health, dental, and vision insurance available from day one.
- Professional Growth: Clear pathways for career advancement.
Responsibilities
- Provide top-tier technical support to clients via phone, email, and chat during the night shift.
- Diagnose and resolve hardware and software issues for remote users.
- Manage and prioritize incoming support tickets within defined service level agreements (SLAs).
- Document technical solutions and troubleshooting steps in the CRM system.
- Collaborate with the day-shift engineering team to escalate and resolve complex escalations.
Qualifications
- Minimum of 2 years of experience in technical support or customer service.
- Proven experience working in a Remote or Work From Home environment.
- Excellent verbal and written communication skills.
- Ability to troubleshoot Windows, Mac, iOS, and Android devices.
- Must be available to work Night Shift hours.
- High school diploma or equivalent; Associate degree preferred.