Job Description
Are you a night owl with a passion for technology?
Apex Tech Solutions is seeking a highly motivated Remote Technical Support Specialist to join our dynamic team. We offer a competitive salary, comprehensive benefits, and the flexibility to work from the comfort of your home in Chicago. If you thrive in a quiet environment and enjoy solving complex technical issues, we want to hear from you.
Why Join Us?
- Flexible Schedule: Enjoy the peace and quiet of the night shift with full-time hours.
- Remote Work: Eliminate your commute and work from anywhere in the Chicago metropolitan area.
- Professional Growth: Access to ongoing training and clear pathways for career advancement.
We are looking for a detail-oriented individual who can troubleshoot hardware and software issues while maintaining a high level of customer satisfaction.
Responsibilities
- Technical Troubleshooting: Provide advanced technical support via phone and email to resolve hardware, software, and network issues for our clients.
- Incident Management: Prioritize and manage a high volume of incoming tickets within defined Service Level Agreements (SLAs).
- Documentation: Maintain accurate and up-to-date records of all support interactions, resolutions, and customer feedback.
- System Monitoring: Proactively monitor system performance and alert the appropriate teams to potential issues during off-hours.
- Customer Collaboration: Collaborate with the day-shift team to ensure seamless handovers and comprehensive problem resolution.
- Software Updates: Assist in the installation, configuration, and maintenance of standard operating systems and applications.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree in Information Technology or related field preferred.
- Experience: Minimum of 1-2 years of experience in technical support, IT help desk, or customer service.
- Technical Skills: Proficiency in Windows and macOS operating systems, troubleshooting network connectivity, and configuring peripherals.
- Communication: Excellent written and verbal communication skills with a professional, customer-centric tone.
- Environment: A dedicated, quiet workspace with a high-speed, reliable internet connection is mandatory.
- Availability: Must be available to work a rotating night shift schedule, including weekends and holidays.