Job Description
Are you a technical problem-solver who thrives in the quiet of the night? ApexTech Solutions is seeking a highly skilled Remote Technical Support Specialist to join our world-class support team based in Louisville, KY.
We are a rapidly growing technology firm that bridges the gap between complex IT infrastructure and user-friendly solutions. As a night shift agent, you will be the first line of defense for our enterprise clients, ensuring system stability and uptime while the rest of the world sleeps. Enjoy the freedom of a fully remote lifestyle with competitive pay and comprehensive benefits.
Why You Will Love This Role:
- 100% Remote Work: Work from your home office in Louisville, KY, with zero commute.
- Night Shift Premium: Competitive hourly rate of $22 - $28 with potential for overtime.
- Flexible Schedule: Stabilized shifts that allow for a great work-life balance.
Join us and become a vital part of a team that values technical excellence and customer success.
Responsibilities
- Provide expert technical assistance to clients via phone, email, and remote desktop tools during designated night shifts.
- Diagnose, troubleshoot, and resolve hardware, software, and network connectivity issues for remote users.
- Document all technical interactions, resolutions, and troubleshooting steps in our ticketing system.
- Collaborate with the day-shift engineering team to escalate complex issues and ensure timely closure.
- Maintain high customer satisfaction scores and adhere to strict Service Level Agreements (SLAs).
- Stay updated on emerging technologies and internal software updates to provide proactive support.
Qualifications
- Minimum of 2-3 years of experience in IT support, Help Desk, or Technical Customer Service.
- Must be available to work rotating night shifts (e.g., 10:00 PM – 6:00 AM EST).
- Strong knowledge of Windows, macOS, Linux, and mobile operating systems.
- Excellent written and verbal communication skills with a focus on empathy and clarity.
- Reliable high-speed internet connection and a quiet home office environment.
- CompTIA A+ or similar certifications are a plus but not required.