Job Description
Are you a night owl looking for a rewarding career? We are seeking a dedicated Remote Night Shift Support Specialist based in Omaha, NE.
Join our elite team at Apex Digital Solutions, where we prioritize employee well-being and technical excellence. We are expanding our support department and are looking for self-motivated individuals to join our 24/7 operations. If you thrive in a quiet environment and enjoy solving complex problems, this is the perfect role for you.
Why Choose Us?
- Flexible Schedule: Enjoy your evenings and weekends free with our night shift rotation.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Remote Work: Work from the comfort of your home in Omaha, NE.
- Growth Opportunities: Clear paths for advancement into senior technical roles.
Responsibilities
- Provide technical troubleshooting and customer support via chat, email, and phone during evening hours (e.g., 10:00 PM – 6:00 AM EST).
- Diagnose and resolve complex hardware and software issues for enterprise clients.
- Document all customer interactions, resolutions, and troubleshooting steps in our CRM system.
- Collaborate with the day-shift engineering team to ensure seamless service continuity.
- Adhere to strict quality assurance standards and Key Performance Indicators (KPIs).
- Maintain a professional and positive demeanor in all customer communications.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Must be available to work night shifts (10:00 PM – 6:00 AM EST) consistently.
- Reliable high-speed internet connection and a dedicated, quiet workspace.
- Excellent verbal and written communication skills with a customer-centric approach.
- Basic knowledge of Windows, Mac, and mobile operating systems.
- Strong problem-solving skills and ability to work independently.