Job Description
We are seeking a highly skilled and motivated Technical Support Specialist to join our dynamic remote team. Based in the San Diego area, this position offers the ultimate flexibility with 100% Work From Home arrangements.
As a critical member of our 24/7 support operations, you will be responsible for delivering exceptional technical assistance to our enterprise clients during the night shift. If you are a night owl with a passion for technology and problem-solving, this is your chance to build a rewarding career.
Responsibilities
- Provide advanced technical troubleshooting and customer support via phone, chat, and email during assigned night shifts.
- Diagnose and resolve complex hardware and software issues for remote users.
- Maintain detailed and accurate documentation of all support tickets and resolutions.
- Collaborate seamlessly with day-shift teams to ensure continuity of service and knowledge transfer.
- Proactively monitor system alerts and respond to critical incidents in a timely manner.
- Stay updated on the latest technology trends and internal processes to provide the best possible service.
- Educate clients on best practices for system security and usage.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science, IT, or related field preferred.
- Minimum of 2 years of experience in technical support or customer service.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Excellent verbal and written communication skills with a strong focus on customer satisfaction.
- Reliable high-speed internet connection and a quiet, dedicated home office environment.
- Familiarity with remote support tools (e.g., TeamViewer, AnyDesk) and ticketing systems (e.g., Zendesk, Jira).
- Ability to work independently with minimal supervision.