Job Description
We are seeking a highly motivated and detail-oriented Remote Night Shift Technical Support Specialist to join our growing team in Tucson, AZ. In this pivotal role, you will be the first line of defense for our clients, ensuring seamless technical operations while working from the comfort of your home.
Why Join Us?
- Flexible Remote Work: Eliminate the commute and work from home.
- Competitive Pay: Earn $18.00 - $25.00 per hour depending on experience.
- Night Shift Benefits: Enjoy a quieter work environment and potential bonuses for shift work.
- Career Growth: Clear pathways for advancement within our IT department.
If you are a night owl with a passion for technology and helping others, we want to hear from you!
Responsibilities
- Provide exceptional technical support and troubleshooting for clients via phone, email, and chat during night hours.
- Diagnose and resolve hardware, software, and network connectivity issues remotely.
- Document all customer interactions, issues, and resolutions in our CRM system accurately and efficiently.
- Collaborate with the day shift team to ensure continuity of service and escalate complex issues.
- Stay updated on product knowledge and company policies to provide accurate information.
- Ensure high customer satisfaction scores and adhere to SLA (Service Level Agreement) standards.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field is a plus.
- Previous experience in technical support, customer service, or call center environments.
- Must be available to work a full-time schedule on rotating night shifts (e.g., 6:00 PM to 3:00 AM).
- Strong computer literacy and troubleshooting skills.
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision in a remote setting.