Job Description
Are you a tech-savvy problem solver looking for the perfect work-life balance? We are seeking a dedicated Remote Night Shift Technical Support Specialist to join our dynamic team based in Virginia Beach. This is a fantastic opportunity to work from the comfort of your home while supporting our clients through critical night-time hours.
As a key member of our support team, you will troubleshoot complex IT issues, guide users through software solutions, and ensure our clients remain productive 24/7. If you thrive in a remote environment and enjoy the flexibility of a night shift, we want to hear from you.
Responsibilities
- Provide exceptional technical support via phone, email, and chat during night shifts.
- Diagnose and resolve hardware and software issues for remote clients.
- Document all support interactions and resolutions in our ticketing system.
- Collaborate with the day shift team to escalate complex issues and ensure continuity.
- Stay updated on product features and troubleshooting procedures.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Previous experience in technical support or customer service is required.
- Must be available to work flexible night shifts, including weekends.
- Strong problem-solving skills and ability to explain technical concepts to non-technical users.
- Reliable high-speed internet and a quiet home office environment.