Job Description
Join Omaha's fastest-growing tech firm as a Remote Part-Time Customer Experience Specialist! We're seeking empathetic communicators to deliver exceptional virtual support while enjoying flexible hours. This role combines the heart of Omaha's business community with modern remote work flexibility.
Our ideal candidate thrives in dynamic environments and values customer satisfaction above all. You'll be the first point of contact for our expanding client base, transforming inquiries into lasting relationships. Enjoy 100% remote work with no commute, competitive pay, and a supportive team culture that celebrates work-life balance.
Responsibilities
- Resolve customer inquiries via email, chat, and virtual support channels
- Document interactions and maintain accurate CRM records
- Collaborate with product teams to improve service quality
- Identify trends and propose customer experience enhancements
- Train on new product launches and process updates
- Meet weekly performance metrics for resolution time and satisfaction
- Participate in quarterly virtual team-building activities
Qualifications
- Minimum 1 year customer service experience
- Proficient with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Reliable high-speed internet and quiet home office setup
- Ability to work independently while collaborating virtually
- Available 20-25 hours/week with flexible scheduling
- High school diploma or equivalent; college degree preferred
- Experience with remote work tools (Slack, Zoom, Asana)