Job Description
Are you seeking flexible hours and the freedom to work from home? Horizon Support Solutions is currently looking for a dedicated Part-Time Customer Experience Specialist to join our expanding remote team. We offer a dynamic work environment that prioritizes employee well-being and professional growth, allowing you to manage your schedule while delivering top-tier service.
As a key member of our team, you will be the voice of our brand, resolving inquiries and building lasting relationships with our clients from the comfort of your home.
Responsibilities
- Deliver exceptional customer service via email, chat, and phone support.
- Resolve customer inquiries and technical issues efficiently and professionally.
- Manage customer accounts and update information in CRM systems.
- Collaborate with the team to improve service processes and product knowledge.
- Adhere to company policies and quality assurance standards.
- Maintain a professional home office environment and reliable internet connection.
Qualifications
- High school diploma or equivalent required; associate or bachelor's degree preferred.
- Proven experience in customer service or technical support is a plus.
- Strong written and verbal communication skills.
- Ability to troubleshoot basic technical issues.
- Demonstrated ability to work independently with a flexible schedule.
- Reliable high-speed internet and a quiet workspace.