Job Description
Join Coastal Connect Solutions as a Remote Part-Time Customer Service Specialist and deliver exceptional support from the comfort of your home office. We're seeking empathetic communicators to assist clients with inquiries, resolve issues, and maintain high satisfaction standards. Enjoy flexible scheduling while making a tangible impact in a collaborative virtual environment.
Why Join Us?
- Competitive hourly pay with performance incentives
- Comprehensive virtual training and ongoing support
- Flexible 20-25 hour weekly schedules
- Modern remote work technology and tools provided
- Growth opportunities into full-time or specialized roles
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to address complex cases
- Meet/exceed monthly performance metrics (CSAT, resolution rates)
- Participate in virtual team meetings and training sessions
- Identify and escalate recurring service improvement opportunities
Qualifications
- 1+ years customer service experience preferred
- High-speed internet and quiet home office setup
- Excellent verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Ability to work independently with minimal supervision
- Reliable attendance and punctuality for virtual shifts
- Valid Virginia Beach residency required