Job Description
Join FlexConnect Solutions, a leading remote-first employer, for an urgent part-time opportunity with unmatched flexibility! We're immediately seeking Customer Specialists to deliver exceptional support from anywhere in Ohio or Florida. Enjoy fully remote work, customizable schedules, and a dynamic environment where your expertise directly impacts our clients' success. This role offers competitive compensation, comprehensive training, and a collaborative culture that values work-life balance. Urgently hiring to expand our support team – apply today to secure your spot!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues, billing concerns, and product questions efficiently
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with cross-functional teams to resolve complex escalations
- Meet performance metrics while maintaining 95%+ customer satisfaction scores
- Contribute to process improvements for enhanced service delivery
Qualifications
- 1+ years of customer service or technical support experience
- Proficiency with CRM software (Salesforce, Zendesk, or equivalent)
- Exceptional written/verbal communication skills
- Strong problem-solving abilities and attention to detail
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Must be authorized to work in the United States