Job Description
Join our award-winning remote team at Baltimore Connect Solutions! We're urgently seeking passionate Customer Specialists for flexible part-time roles supporting clients across North Carolina and Maryland. Enjoy the freedom to work from anywhere while making a real impact in our dynamic B2B environment.
Why Choose Us?
- Industry-leading remote work culture with 100% flexibility
- Comprehensive training and career advancement opportunities
- Competitive hourly rates plus performance bonuses
- Cutting-edge digital tools and resources
- Supportive team environment with virtual social events
Responsibilities
- Deliver exceptional customer support via phone, email, and virtual chat
- Resolve technical inquiries and troubleshoot software issues
- Document interactions in CRM systems with precision
- Collaborate cross-functionally to resolve complex client cases
- Meet/exceed KPIs for response time and resolution rates
- Proactively identify process improvement opportunities
Qualifications
- 2+ years customer service or technical support experience
- Proficiency with CRM platforms (Salesforce preferred)
- Strong problem-solving and communication skills
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Valid North Carolina or Maryland residency required
- Typing speed: 45+ WPM with 98% accuracy