Job Description
Join ConnectHub Solutions as a Remote Part-Time Customer Specialist and enjoy the flexibility of working from home in San Antonio! We provide all necessary equipment to ensure your success. This role offers a perfect blend of professional growth and work-life balance. Why Join Us? Competitive compensation, comprehensive training, and a supportive virtual team environment. What We Offer:
- Company-provided laptop and headset
- Flexible 20-25 hour weekly schedule
- Health benefits for part-time employees
- Opportunities for advancement
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM system
- Meet weekly performance metrics (e.g., CSAT, resolution time)
- Collaborate with team members on complex cases
- Participate in virtual training sessions
- Maintain accurate customer records
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficient with Microsoft Office and CRM software
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Must be authorized to work in the US