Job Description
Join Georgia's leading home service provider as a Remote Part-Time Customer Specialist! We're seeking empathetic professionals to deliver exceptional virtual support to our Georgia-based clients. Enjoy the flexibility of working from home while making a real impact in your community. This role offers competitive pay, comprehensive training, and opportunities for growth within a dynamic team.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Process orders and schedule service appointments
- Maintain detailed customer records in CRM systems
- Collaborate with field teams for seamless service delivery
- Identify upsell opportunities based on customer needs
- Meet weekly performance metrics for response times
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficient with remote work tools (Zoom, CRM software)
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Available 20-25 hours weekly (flexible scheduling)
- Georgia residency required