Job Description
Join FlexConnect Solutions and transform your career with our remote part-time opportunity in Jacksonville, FL! We're seeking a dynamic Customer Specialist to deliver exceptional virtual support while enjoying flexible hours. Work from anywhere in the United States with a competitive hourly rate, comprehensive training, and a collaborative digital environment. Perfect for students, parents, or professionals seeking work-life balance.
Why FlexConnect? • Industry-leading remote work infrastructure • Performance-based bonuses • Paid virtual team events • Career advancement pathways • Health & wellness stipend
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Manage multi-channel support tickets using Zendesk and Salesforce
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with cross-functional teams to resolve complex escalations
- Meet KPIs for response time, resolution rate, and customer satisfaction
- Participate in bi-weekly virtual training sessions to refine skills
- Contribute to process improvement initiatives for remote workflows
Qualifications
- 2+ years customer service experience (remote preferred)
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Exceptional written/verbal communication skills
- Self-motivated with strong time management abilities
- Reliable high-speed internet and quiet workspace
- Ability to work independently while collaborating digitally
- Flexibility to cover evenings/weekends (20 hours/week)
- Associate degree or equivalent experience required