Job Description
Join FlexConnect Solutions, a leader in remote customer experience, and enjoy the perfect blend of flexibility and meaningful work. We're seeking a dedicated Part-Time Customer Specialist to join our vibrant team based in Milwaukee, WI. This fully remote role offers the autonomy to manage your schedule while delivering exceptional service to clients nationwide. If you're passionate about problem-solving and thrive in dynamic environments, this opportunity is designed for you.
Responsibilities
- Resolve customer inquiries via email, chat, and phone with empathy and efficiency
- Manage ticket systems and document interactions in CRM platforms
- Collaborate with cross-functional teams to address complex issues
- Maintain product knowledge through continuous training modules
- Identify upsell opportunities to enhance customer satisfaction
- Track performance metrics and contribute to process improvements
Qualifications
- 1+ years of customer service experience in remote or hybrid settings
- Proficiency with Zendesk, Salesforce, or similar CRM tools
- Excellent written and verbal communication skills
- Self-motivated with strong time management abilities
- High-speed internet and quiet home office setup
- Associate degree or equivalent professional certification