Job Description
Join Cleveland Digital Solutions as a Remote Part-Time Customer Success Specialist and become the trusted voice for our clients! We're seeking a tech-savvy professional with exceptional communication skills to drive client satisfaction in our dynamic digital ecosystem. Enjoy flexible hours while making a tangible impact on our growing portfolio of Midwest businesses. This fully remote role offers the perfect blend of autonomy and collaboration, with competitive compensation and opportunities for professional growth.
Our ideal candidate thrives in fast-paced environments, possesses deep empathy for client needs, and leverages technology to deliver exceptional experiences. If you're passionate about building lasting relationships and solving complex challenges remotely, we want to hear from you!
Responsibilities
- Manage and nurture client relationships through proactive communication and strategic check-ins
- Identify growth opportunities and upsell relevant service packages to existing clients
- Resolve technical issues and coordinate with internal teams to ensure seamless client experiences
- Develop and implement personalized success plans aligned with client business objectives
- Analyze client usage data to identify trends and recommend optimization strategies
- Collaborate with marketing and product teams to gather client feedback for service improvements
- Maintain detailed documentation of client interactions and success metrics
Qualifications
- 2+ years of customer success, account management, or technical support experience
- Proven ability to build rapport and trust with diverse client profiles
- Proficiency with CRM platforms (Salesforce, HubSpot) and collaboration tools
- Strong analytical skills with data-driven problem-solving abilities
- Excellent written and verbal communication skills
- Self-motivated with exceptional time management in remote settings
- Associates degree or equivalent professional certification preferred
- Availability to work 20-25 hours weekly with flexible scheduling