Job Description
Join Coastal Connect Solutions as a Remote Part-Time Customer Success Specialist and transform how clients experience our digital platforms. We're seeking a tech-savvy communicator to build relationships, resolve complex issues, and drive adoption for our SaaS products. Enjoy flexible hours (20-25 hrs/week), fully remote work from anywhere in Virginia Beach, and collaborate with a globally distributed team passionate about client excellence.
Responsibilities
- Proactively onboard new clients via virtual onboarding sessions
- Diagnose and resolve technical issues using CRM and ticketing systems
- Develop personalized success plans to boost client retention metrics
- Conduct quarterly business reviews with key accounts
- Document client feedback to improve product offerings
- Collaborate with engineering teams to escalate critical bugs
- Track KPIs including adoption rates and satisfaction scores
Qualifications
- 2+ years customer success or technical support experience
- Proficiency in Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with analytical mindset
- Self-motivated with proven remote work reliability
- Associate's degree in business, IT, or related field
- Experience with SaaS product onboarding processes