Job Description
Join our dynamic team as a Remote Part-Time Customer Success Specialist in Jacksonville, FL! We're hiring now for flexible hours (20-30 hrs/week) to deliver exceptional client experiences. Enjoy the freedom of remote work while making a tangible impact in a fast-growing tech company. Perfect for students, parents, or professionals seeking work-life balance.
What We Offer:
- Competitive hourly pay ($18-$25) + performance bonuses
- 100% remote work with flexible scheduling
- Comprehensive training and career development
- Health benefits (PTO eligible)
- Collaborative virtual team environment
Responsibilities
- Manage client accounts via phone, email, and virtual platforms
- Resolve technical issues and provide product guidance
- Proactively identify growth opportunities for clients
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams on client strategies
- Monitor client satisfaction metrics and implement improvements
- Conduct virtual training sessions for new features
Qualifications
- High school diploma (Associate's degree preferred)
- 1+ years customer service/support experience
- Proficiency in CRM software (Salesforce/HubSpot)
- Exceptional communication and problem-solving skills
- Self-motivated with strong time management
- Reliable high-speed internet and quiet workspace
- Ability to work independently and collaborate virtually
- Basic technical troubleshooting knowledge