Job Description
Welcome to Tampa Digital Solutions, where innovation meets community. We are looking for a dedicated Remote Part-Time Customer Success Specialist to join our Tampa-based team. This is a unique opportunity for Tampa locals or those residing in the US to enjoy the flexibility of remote work without compromising on the vibrant culture of our hometown.
In this role, you will serve as the bridge between our clients and our cutting-edge technology. You will ensure our users have a seamless experience while working from the comfort of your home in Tampa, FL (or anywhere in the US).
Why Join Us?
- Flexible Schedule: Enjoy a part-time arrangement that fits your lifestyle.
- Remote Freedom: Work from your home office in Tampa or anywhere in the US.
- Competitive Pay: Earn $18.00 - $24.00 per hour.
Key Responsibilities:
- Manage high-volume customer inquiries via email, chat, and phone with a focus on Tampa and US-based clients.
- Onboard new clients to our platform, ensuring they understand our features and value proposition.
- Identify and troubleshoot technical issues, escalating complex bugs to the engineering team.
- Collect and analyze client feedback to drive product improvements.
- Maintain accurate records in our CRM software.
Qualifications:
- High school diploma or equivalent; Associate’s degree preferred.
- Proven experience in customer support or account management (remote experience is a plus).
- Strong written and verbal communication skills.
- Familiarity with CRM tools (e.g., Zendesk, Salesforce) and Slack.
- Must be legally authorized to work in the United States.
- Reliable internet connection and a dedicated workspace.
Responsibilities
- Manage high-volume customer inquiries via email, chat, and phone with a focus on Tampa and US-based clients.
- Onboard new clients to our platform, ensuring they understand our features and value proposition.
- Identify and troubleshoot technical issues, escalating complex bugs to the engineering team.
- Collect and analyze client feedback to drive product improvements.
- Maintain accurate records in our CRM software.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Proven experience in customer support or account management (remote experience is a plus).
- Strong written and verbal communication skills.
- Familiarity with CRM tools (e.g., Zendesk, Salesforce) and Slack.
- Must be legally authorized to work in the United States.
- Reliable internet connection and a dedicated workspace.