Job Description
Join Omaha Tech Solutions' award-winning team as a Remote Part-Time Customer Support Specialist! We're seeking tech-savvy individuals to deliver exceptional service from home while supporting our growing client base. This flexible opportunity offers competitive pay, comprehensive training, and career advancement potential—all without the commute. Perfect for students, parents, or professionals seeking work-life balance.
What We Offer:
- 20 hours/week schedule (4-5 hour shifts)
- Full equipment stipend + home office setup
- Health/dental benefits for part-timers
- Quarterly performance bonuses
- Access to cutting-edge tech tools
Responsibilities
- Resolve technical inquiries via phone, email, and chat
- Document cases in CRM system with precision
- Escalate complex issues to senior engineers
- Conduct product demonstrations for clients
- Monitor support tickets during assigned shifts
- Contribute to knowledge base articles
- Meet SLAs for response/resolution times
Qualifications
- 1+ years customer service experience
- Proficient in Windows/macOS environments
- Excellent written/verbal communication skills
- High-speed internet connection required
- Ability to work independently
- Basic networking knowledge preferred
- Available for evenings/weekend shifts