Job Description
Join TechSolutions Inc., a leading tech innovator, as a Remote Part-Time Customer Support Specialist. Enjoy the flexibility of remote work while making a real impact from Oklahoma City. We're seeking empathetic professionals to deliver exceptional support experiences to our global client base. This role offers competitive pay, flexible scheduling, and opportunities for growth within our dynamic team.
Responsibilities
- Resolve customer inquiries via email, chat, and phone with professionalism and efficiency
- Utilize CRM systems to document interactions and track issue resolution
- Collaborate with technical teams to escalate complex issues
- Identify trends in customer feedback to improve service quality
- Maintain detailed knowledge of product offerings and troubleshooting protocols
- Support customer retention through proactive communication
- Adhere to company SLAs and privacy compliance standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years in customer service or technical support role
- Strong written and verbal communication skills
- Proficiency with remote work tools (Slack, Zoom, CRM software)
- Ability to troubleshoot technical issues independently
- Excellent time management and organizational abilities
- Patience and empathy when handling customer concerns
- Reliable high-speed internet connection