Job Description
Join TechFlow Solutions Inc., a leading remote-first tech company, as we revolutionize customer support for Fortune 500 clients. We're seeking a passionate Remote Part-Time Customer Support Specialist to deliver exceptional experiences from the comfort of your Phoenix home office. This flexible 20-25 hour/week role offers competitive pay, comprehensive training, and growth opportunities in a dynamic virtual environment.
Our ideal candidate thrives in remote settings, possesses exceptional communication skills, and is committed to resolving customer inquiries with speed and empathy. You'll be part of a diverse global team dedicated to innovation and work-life balance.
Responsibilities
- Resolve customer inquiries via email, chat, and phone with average response time < 30 minutes
- Document cases in Salesforce with 98% accuracy and maintain detailed call logs
- Collaborate with Tier 2 engineers to resolve complex technical issues
- Identify trends and escalate recurring problems to product teams
- Meet monthly KPIs: 95% CSAT score, 90% first-contact resolution
- Participate in bi-weekly team meetings and training sessions
Qualifications
- 1+ years of customer support experience in remote or hybrid setting
- Proficiency with CRM tools (Salesforce preferred) and helpdesk software
- Exceptional written and verbal communication skills
- High-speed home internet and quiet workspace
- Ability to work independently with minimal supervision
- Basic troubleshooting knowledge for SaaS products
- Flexibility to work evenings/weekends during peak seasons