Job Description
Join TechFlow Solutions, a leading innovator in digital transformation, as a Remote Part-Time Customer Support Specialist. This flexible role allows you to deliver exceptional service from anywhere while supporting our growing client base in the Columbus area. We value work-life balance and offer a supportive, collaborative environment where your expertise makes a real impact.
Responsibilities
- Resolve customer inquiries via email, chat, and phone with empathy and efficiency
- Document interactions and troubleshoot technical issues using CRM tools
- Collaborate with cross-functional teams to escalate complex cases
- Maintain detailed knowledge of products and services
- Contribute to process improvements for customer experience
- Meet performance metrics for response time and resolution
- Participate in bi-weekly team training sessions
Qualifications
- 1+ years of customer support experience
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- High-speed internet connection and quiet home office setup
- Associate degree or equivalent professional certification
- Available for 20-25 hours/week with flexible scheduling