Job Description
Join TechFlow Solutions as a Remote Part-Time Customer Support Specialist and deliver exceptional service from the comfort of your home. We're seeking empathetic professionals to resolve inquiries, troubleshoot issues, and elevate customer experiences for our SaaS clients. This flexible 20-hour/week role offers competitive compensation, full benefits eligibility, and opportunities for growth within our innovative tech ecosystem.
Why TechFlow Solutions? We empower remote teams with cutting-edge tools, comprehensive training, and a culture that values work-life balance. As a certified Great Place to Work®, we invest in your development through mentorship programs and skill-building workshops.
Responsibilities
- Resolve customer inquiries via email, chat, and phone with 95%+ satisfaction rate
- Troubleshoot technical issues for cloud-based software products
- Document interactions and maintain accurate CRM records
- Collaborate with engineering teams to escalate complex issues
- Contribute to knowledge base articles and process improvements
- Meet weekly performance metrics for response time and resolution
Qualifications
- 1+ years customer support experience in tech/SaaS industry
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- High-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Relevant certifications (e.g., Google IT Support) preferred
- Available to work 20 hours/week across flexible shifts