Job Description
Join NexusConnect Solutions as a Remote Part-Time Customer Support Specialist and revolutionize how businesses interact with their clients! We're seeking tech-savvy professionals in Florida to deliver exceptional virtual support from home. Enjoy flexible hours while resolving complex technical issues with our cutting-edge platform. This role offers growth opportunities in a dynamic, fully remote environment with competitive compensation and comprehensive training.
What We Offer:
- Industry-leading remote work technology and equipment
- Flexible scheduling (20-30 hours/week)
- Health benefits and 401(k) matching
- Quarterly performance bonuses
- Annual professional development stipend
Responsibilities
- Provide Tier 2 technical support via phone, chat, and email for enterprise clients
- Diagnose and resolve hardware/software issues using remote access tools
- Document cases meticulously in CRM systems with detailed resolution steps
- Collaborate with engineering teams to escalate complex technical problems
- Conduct virtual training sessions for new product features
- Monitor support ticket queues and maintain SLA compliance
- Analyze customer feedback to identify product improvement opportunities
Qualifications
- 2+ years of technical customer support experience
- Proficiency with remote desktop tools (TeamViewer, AnyDesk)
- Strong troubleshooting skills across Windows/macOS/Linux environments
- Excellent written and verbal communication abilities
- CompTIA A+ or equivalent certification preferred
- Ability to work independently with minimal supervision
- High-speed internet connection (minimum 50 Mbps)
- Quiet, dedicated home office space