Job Description
Are you looking for a flexible opportunity that allows you to work from the comfort of your home in North Carolina? Horizon Support Solutions is currently seeking dedicated Part-Time Customer Support Specialists to join our rapidly growing remote team.
As a leader in the industry, we pride ourselves on our innovative approach to client satisfaction and our supportive work environment. We are looking for individuals who are self-motivated, detail-oriented, and passionate about delivering exceptional service. If you are ready to take your career to the next level, we want to hear from you!
Why Join Us?
- Flexible Schedule: Set your own hours around your lifestyle.
- Remote Work: No commute, just pure productivity from your home office.
- Growth Opportunities: Clear pathways for career advancement within the company.
Role Overview
In this role, you will serve as the primary point of contact for our valued clients, ensuring their needs are met with precision and care. We value autonomy and trust our team members to manage their time effectively.
Responsibilities
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Accurately document all customer interactions and account information in our CRM system.
- Collaborate with internal teams to escalate complex issues and ensure resolution.
- Maintain a high level of product knowledge to assist customers effectively.
- Proactively identify opportunities to improve the customer experience.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Reliable internet connection and a quiet workspace.
- Must be authorized to work in the United States.