Job Description
Join our dynamic team as a Remote Part-Time Customer Support Specialist and deliver exceptional service to our growing client base. This flexible opportunity allows you to work from anywhere in Houston while making a meaningful impact. We're seeking a tech-savvy professional with excellent communication skills to resolve inquiries, troubleshoot issues, and elevate customer satisfaction. Enjoy competitive pay, comprehensive training, and a collaborative virtual environment.
Responsibilities
- Respond to customer inquiries via email, chat, and phone within SLA targets
- Troubleshoot technical issues and provide step-by-step solutions
- Document cases accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to resolve complex escalations
- Identify trends and suggest process improvements
- Contribute to knowledge base documentation
Qualifications
- 1+ years of customer support experience
- Proficiency with Zendesk, Freshdesk, or similar platforms
- Strong written and verbal communication skills
- Ability to troubleshoot technical issues independently
- High-speed internet connection and quiet home office
- Available 20-25 hours/week with flexible scheduling
- Experience in SaaS or tech industry preferred