Job Description
Join Memphis Connect's dynamic team as a Remote Part-Time Customer Support Specialist! We're seeking tech-savvy professionals to deliver exceptional service to our growing client base from the comfort of your home. This flexible 20-hour/week role offers competitive pay and the opportunity to build your career while supporting Memphis's thriving small business community.
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLA targets
- Utilize CRM tools to document interactions and track issue resolution
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities for premium service packages
- Maintain detailed knowledge base articles and support documentation
- Participate in weekly virtual training sessions and team meetings
Qualifications
- 1+ years customer support experience in remote or hybrid settings
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Strong written communication skills with Memphis-area cultural awareness
- Ability to work independently with minimal supervision
- High-speed internet connection and quiet home office space
- Flexibility to cover evening/weekend shifts (10-15 hours)
- Associate degree in Business or related field preferred