Job Description
Join TechFlow Solutions as a Remote Part-Time Customer Support Specialist and deliver exceptional service from the comfort of your home in San Antonio. We're seeking a tech-savvy professional with a passion for problem-solving to join our dynamic team. Enjoy flexible hours while supporting cutting-edge software solutions for global clients. This role offers the perfect blend of work-life balance with growth opportunities in a thriving tech hub.
Responsibilities
- Resolve customer inquiries via email, chat, and phone with exceptional professionalism
- Document support cases accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to troubleshoot complex product issues
- Identify trends in customer feedback to improve service quality
- Conduct product demonstrations for new clients during onboarding
- Meet weekly KPIs for response time and resolution rates
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years in customer support or technical assistance
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Strong written and verbal communication skills in English and Spanish
- Reliable high-speed internet and quiet home office setup
- Ability to work 20-25 hours weekly with flexible scheduling
- Basic knowledge of SaaS applications and troubleshooting techniques