Job Description
Join TechFlow Solutions as a Remote Part-Time Customer Support Specialist and deliver exceptional service to our growing client base. Enjoy the flexibility of remote work while making a tangible impact in a dynamic tech environment. This role offers competitive compensation, growth opportunities, and a supportive team culture.
We're seeking empathetic communicators with a passion for problem-solving to join our Fort Worth-based team. You'll be the first point of contact for customers, ensuring their needs are met with professionalism and efficiency.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with 99% accuracy
- Resolve technical issues using our proprietary CRM and knowledge base
- Document cases meticulously in Salesforce for quality assurance
- Collaborate with Tier 2 engineers for complex escalations
- Meet/exceed monthly SLA targets (20+ cases resolved daily)
- Identify process improvement opportunities and suggest enhancements
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer support experience in SaaS or tech
- Proficiency in Zendesk, Salesforce, and remote work tools
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with analytical mindset
- Reliable high-speed internet and quiet home office setup
- Available 20-25 hours/week with flexible scheduling